1. Overview
This policy explains how cancellations and refunds are handled for online coaching and in-person sessions. It should be read alongside our Terms & Conditions.
2. Commitment & Payment
- All online coaching services operate on a minimum 12-week commitment
- Payment is made either via recurring subscription, or as an upfront 12-week payment
- A one-off onboarding fee applies to online coaching services
- Following the initial 12-week period, subscriptions continue automatically unless cancelled prior to the next billing cycle
- In-person coaching has no minimum commitment and is booked on a session-by-session basis
3. Cancellation & Refund Policy
- Payments are non-refundable
- Subscription cancellations must be made before the next billing cycle
- Cancellation during the initial 12-week period does not remove the obligation to complete payment
In-Person Sessions
- A minimum of 24 hours’ notice is required to cancel or reschedule
- Late cancellations or no-shows will result in the session being forfeited and charged in full
4. Exceptional Circumstances
Online
In cases of injury, illness, or unforeseen circumstances that significantly impact your ability to train, the following applies: for minor niggles, modify or skip the affected exercise and continue at your own discretion. For significant injury, pause training, consult a medical professional, and notify your coach as soon as possible.
Please note: individual programme modifications for injury management are not included in the Foundation or Intermediate programme. If ongoing injury management and programme adjustments are required, this is available through the Advanced programme. Contact your coach to discuss upgrading.
All other adjustments are made at the discretion of Pera Gibbs Movement and assessed on a case-by-case basis.
In-Person
In cases of genuine unforeseen circumstances (e.g. illness, injury, or significant events), rescheduling may be considered. Any exceptions are made at the discretion of Pera Gibbs Movement and assessed on a case-by-case basis.
5. Contact Us
For any refund, cancellation, or billing question, contact admin@peragibbsmovement.com or reach out via WhatsApp.